Support Comparison Chart

Maintenance Technology Partner Technology Partner Plus
Technical Help Desk Included Included Included
Remote Support Included Included Included
Discounted Onsite & Offsite Resolution Included Services available at additional cost Services available at additional cost
Unlimited Onsite & Offsite Resolution Services available at additional cost Included Included
Discounted Engineer Costs Included Included Included
Reporting and infrastructure reviews Included Included Included
Dedicated Technical Phone Line Included Included Included
Network Updates & Configuration Services available at additional cost Included Included
Virus and Software Housekeeping Services available at additional cost Included Included
Site Survey and Proactive Site Visits Services available at additional cost Included Included
OS & Server Software configuration Services available at additional cost Included Included
Network Diagram Services available at additional cost Included Included
Software Licence Compliancy Audit Services available at additional cost Included Included
Vendor Support Services available at additional cost Included Included
End user Software Help Desk Services available at additional cost Included Included
Managed Connection Services Services available at additional cost Included Included
Peripheral problem support Services available at additional cost Included Included
Faulty Hardware Parts Replacement Services available at additional cost Services available at additional cost Included
New user & product configuration Services available at additional cost Services available at additional cost Included
New replacement Hardware Setup Services available at additional cost Services available at additional cost Included

Additional Services

Maintenance Technology Partner Technology Partner Plus
Remote Monitoring Services available at additional cost Services available at additional cost Services available at additional cost
Staff Training & Examinations Services available at additional cost Services available at additional cost Services available at additional cost
Software Design & Development Services available at additional cost Services available at additional cost Services available at additional cost
Diaster Recovery Services available at additional cost Services available at additional cost Services available at additional cost
Data Recovery Services available at additional cost Services available at additional cost Services available at additional cost
Consultancy Services available at additional cost Services available at additional cost Services available at additional cost
Unified Communication devices Services available at additional cost Services available at additional cost Services available at additional cost
Sage Accounting Supply & Support Services available at additional cost Services available at additional cost Services available at additional cost
Hardware & Software Supply Services available at additional cost Services available at additional cost Services available at additional cost

Included=Included Services available at additional cost= Services available at additional cost

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